Refund policy

In Viswa Sarees, we ensure quality in every product. However, if you receive a damaged item, we are here to help with an exchange.

1. Damaged Product Policy
   If the product is received in a damaged condition, customers are eligible only for exchange.

   Refunds are not applicable under any circumstances for damaged products.

2.  Mandatory Proof (Opening Video) To claim a damaged product, customers must provide a clear unboxing video.

   The video must:
   Start before opening the package
   Be recorded in one continuous shot (no cuts, no pauses, no edits)
   Clearly show the outer packaging, label, and product condition

   Claims without a proper unboxing video will not be accepted.

3. Exchange Process

   Once the damage is verified, the product will be exchanged with the same item (subject to availability).

   If the same product is unavailable, an alternative product of equal value will be offered.

4. Time Frame

   The issue must be reported within 24–48 hours of delivery.

   Requests raised after this period will not be considered.

5. Non-Returnable / Non-Exchangeable Items

   Products without an unboxing video proof
   Items damaged after use or handling by the customer
   Products returned in used, washed, or altered condition
   Clearance sale or discounted items (if applicable)